Service Support
From needs discussion to on-site delivery, each step follows a clear standard.Service Overview
Before consultation
Understand floor plan, needs, budget, and daily lifestyle.
During confirmation
Confirm plan, materials, finishes, details, and quotation boundary.
After delivery
Complete installation, acceptance, aftercare, and long-term feedback.
Service Process
Needs discussion
Understand floor plan, family structure, habits, and budget boundary.
Plan refinement
Clarify space, storage, circulation, and style into a practical plan.
Material confirmation
Confirm boards, doors, wall panels, finishes, hardware, and details.
Production coordination
Coordinate production and scheduling with consistent size and material data.
On-site delivery
Complete installation, closing details, review, and acceptance.
Aftercare response
Support use guidance, issue feedback, and follow-up response.
SERVICE STANDARD
Clear standards make delivery verifiable
Needs, materials, checkpoints, and acceptance are placed into a confirmable process.
Information confirmation
Floor plan, measurements, budget, and need boundary are confirmed in advance.
Material confirmation
Boards, doors, finishes, hardware, and craft details are clearly recorded.
Checkpoint review
Design, production, and installation checkpoints are reviewed.
Delivery acceptance
Final effect, closing details, and daily use are accepted together.
SERVICE SCENES
Service in real scenes
From table-side discussion to material samples and final space delivery.
FAQ
What should be prepared in advance?
Floor plan, area, project stage, budget range, and key needs help make early judgment more accurate.
How are materials and finishes confirmed?
Boards, doors, wall panels, finishes, hardware, and details are confirmed during plan refinement.
What does the quotation include?
Cabinets, doors, hardware, lighting, installation, closing details, and potential additions are separated where needed.
How is the production cycle confirmed?
The cycle is confirmed by plan approval, material selection, final measurement, and production scheduling.
How is installation accepted?
Acceptance checks final effect, closing details, opening experience, hardware use, surface condition, and maintenance notes.
How are later issues handled?
Submit feedback through the service entry, and the team will respond based on issue type and project record.
SERVICE ENTRY